Shipping Policy

4.1 Processing Times

Orders are generally processed within 1 to 2 business days (excluding weekends and public holidays). Once your order is dispatched, its status will be updated within your online account or order record on our website. Our system may also issue an automated email notification confirming that your order has been shipped.

4.2 Delivery and Collection Options

We deliver domestically throughout Australia and the United Kingdom, and to selected international destinations. Domestic orders are sent via our nominated courier.

Customers may request to collect goods in person or arrange their own domestic courier or international freight forwarder, provided that we are notified and agree in writing in advance of dispatch. Where collection or customer-arranged carriage occurs, responsibility for loss or damage may transfer once goods are collected from our facility or handed to the customer’s nominated carrier, subject to any non-excludable rights under applicable law.

4.3 Shipping Fees


Shipping costs are calculated at checkout based on order weight, value, and destination. We offer free standard shipping on qualifying orders for salon and retail customers only, as follows:


Australia: Free shipping on orders over AUD $75
United Kingdom: Free shipping on orders over GBP £60


Distributor, trade, education, and wholesale orders are not eligible for free shipping. Shipping fees for these orders will be calculated and displayed at checkout regardless of order value.


In some cases, shipping costs for distributor, trade, education, or wholesale orders may require manual calculation due to factors including but not limited to, order weight, carton dimensions, freight class, destination, or transport provider requirements. In such cases, we reserve the right to invoice shipping charges separately where accurate shipping costs cannot be reasonably calculated at checkout.


Orders that do not meet the above free-shipping thresholds, as well as orders shipped to all other destinations, will have shipping fees calculated and displayed at checkout.


Free shipping promotions may apply from time to time and may be subject to additional terms and exclusions.

4.4 Tracking

Tracking numbers are uploaded to your order record within our platform or website. This system may automatically send a shipping confirmation email with the tracking link.

4.5 Delays or Issues

We are not responsible for delays beyond our control (including courier disruptions or customs inspections), but we will provide reasonable assistance to help you resolve delivery issues.

4.6 Lost, Damaged Parcels and Shipping Protection

We take care to ensure your order is packed securely. If your parcel is lost, stolen, or arrives damaged, please notify us at info@moroccantan.com.au within 7 days of the delivery date (or expected delivery date if the parcel has not arrived) and include your order number, tracking details, and clear photographs (if applicable).

Shipping Protection Coverage

At checkout, customers may purchase Shipping Protection to safeguard their order in transit. This optional service provides priority handling of claims for:

  • Loss of parcels confirmed missing by the carrier;
  • Theft of parcels after verified delivery (where evidence supports the claim); and
  • Damage sustained during transit that renders items unusable.

Claims under Shipping Protection must be lodged within 14 days of delivery or expected delivery date. Proof of loss or damage (including carrier confirmation, photos, or documentation) may be required. Once approved, we will arrange either a replacement shipment of the affected products or a refund of the product value (excluding the Shipping Protection fee), subject to applicable law.

If Shipping Protection is not purchased, we may still assist by liaising with the carrier to investigate the matter. Replacements or refunds for lost or damaged parcels will be determined based on the carrier’s outcome and applicable consumer protection laws.

Shipping Protection does not cover delivery delays, customs holds, incorrect shipping addresses, or circumstances outside the carrier’s control.

4.7 International Orders and Business Registration Details

International customers are responsible for import duties, customs charges, and local taxes. For compliance and invoicing, we may request your business registration details issued by your local authority. Examples are listed below.

Country National Company ID Common Format Issuing Authority
Australia ABN 11 digits Australian Business Register
United States EIN 9 digits Internal Revenue Service
Germany Handelsregisternummer (HRB) DE123456789 Local Commercial Register / Tax Office
France SIREN / SIRET FR12345678901 INSEE / Tax Office
Italy Codice Fiscale / Partita IVA IT12345678901 Agenzia delle Entrate
Spain NIF / CIF ESX1234567X Agencia Tributaria
Netherlands KvK Number NL123456789B01 Kamer van Koophandel
Belgium Enterprise Number BE0123456789 Banque Carrefour des Entreprises
Sweden Organisationsnummer SE12345678901 Bolagsverket / Skatteverket
Poland REGON / NIP PL1234567890 GUS / Ministry of Finance
Ireland CRO Number IE1234567A Companies Registration Office / Revenue
Denmark CVR Number DK12345678 Danish Business Authority

4.8 Incorrect Address or Non-Delivery

Please ensure your shipping details are accurate. If a parcel is returned due to an incorrect or incomplete address, we may re-ship at your expense or refund the order less shipping and handling costs, subject to applicable law.

5. Contact Us

For enquiries regarding these policies or your order:

Moroccan Tan Pty Ltd
Email: info@moroccantan.com.au
Web: www.moroccantan.com | www.moroccantan.com.au | www.moroccantan.co.uk
Business Address: Victoria, Australia

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